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Service
Facts:
Whats Included?
What are some things that are not included for
free?
- Technical Support for WiFi signal to labtops
or home computers. Support for WiFi signals to professionally
installed radios is free.
What are some extras that I may have to pay for?
- External Radio - Some customers may have to
rent an External Radio to obtain a strong enough signal to get
service. COLI will be renting these for free when installed
by COLI technicians and a contract is signed.(Installs range
from $199-$399, depending on equipment used and contract term
desired)
- In Home/Business Networking - Again, this will
be an extra service offered by COLI, if you so choose to use it.
Can I use file sharing programs?
- Yes on any of the paid plans, but we do ask
that all uploading via these programs be turned off. Uploading
turns your computer into a server and will have a negative impact
on our network.
Is there a data transfer cap, if so, what happens
if I go over?
- Yes, each plan has a cap. If you go over, we
reserve the right to charge you an extra $2 for each Gigabyte
over and move you up to the plan that fits your data transfer
patterns.
- We will be monitoring for adnormal activity
and will notify you if it appears that a virus may be causing
you to exceed your cap.
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